Refund policy

Sophia’s Home Return & Store Credit Policy

At Sophia’s Home, every order is prepared with love, care, and attention to detail. As a small business, we take pride in the quality of our products and want you to be happy with every purchase.

We understand that sometimes things don't go as expected, and we're always happy to help make things right!

Return Eligibility

We accept returns for product-related issues only, including:

  • Products that arrive damaged, defective, or broken.

  • Items that are incorrect or missing from your order.

  • Candles that do not function properly, including issues with lighting, burning, or the wick.

  • Products that arrive with a manufacturing or quality-related defect.

All issues must be reported within 15 days of the confirmed delivery date.

Non-Returnable Items

Because many of our products are handmade, personal care items, or made in small batches, we do not accept returns for:

  • Changes of mind or buyer's remorse.

  • Personal preferences regarding scents, colors, or appearance.

  • Products that have been used improperly or damaged after delivery.

  • Custom or personalized products, unless they arrive damaged or defective.

Store Credit

If your return request is approved, you will receive store credit for the eligible product's purchase price.

Store credit can be used toward future purchases at Sophia’s Home.

We do not offer cash refunds or refunds to the original payment method for standard approved returns, except where required by law.

Return Shipping

If your return is approved, Sophia’s Home will cover the cost of return shipping.

We will provide instructions and a prepaid shipping label when a physical return is necessary.

Please do not send products back without contacting us first.

How to Request a Return

If you experience an issue with your order, please contact Sophia’s Home within 15 days of delivery and include:

  1. Your name and order number.

  2. A brief description of the issue.

  3. Clear photos or videos showing the problem, if applicable.

We will review your request and work with you to find an appropriate solution.

A Little Note From Sophia’s Home ♡

Every purchase means so much to our small business. We put time, creativity, and care into the products we make, and we truly appreciate your support.

While we cannot accept returns simply because you've changed your mind, we always want to make things right if something arrives damaged or isn't working as it should.

Thank you for shopping small and supporting Sophia’s Home!